{"id":79,"date":"2025-11-21T06:10:53","date_gmt":"2025-11-21T06:10:53","guid":{"rendered":"https:\/\/gradin-lifts.com\/?page_id=79"},"modified":"2026-01-23T02:43:15","modified_gmt":"2026-01-23T02:43:15","slug":"gradin-faq","status":"publish","type":"page","link":"https:\/\/www.gradinmach.com\/id\/gradin-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"79\" class=\"elementor elementor-79\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e4725f e-flex e-con-boxed e-con e-parent\" data-id=\"2e4725f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95b3178 elementor-widget elementor-widget-heading\" data-id=\"95b3178\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec1aed7 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ec1aed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Find quick answers regarding our customized lifting solutions, production lead times, and global shipping policies. If you can&#8217;t find what you&#8217;re looking for, our support team is here to help.<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ebf652d e-con-full e-flex e-con e-parent\" data-id=\"6ebf652d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d63c5ac elementor-widget elementor-widget-elementskit-breadcrumb\" data-id=\"4d63c5ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><ol class=\"ekit-breadcrumb\"><li class=\"ekit_breadcrumbs_start\"><a href=\"https:\/\/www.gradinmach.com\/id\">Home<\/a><\/li> <li class=\"brd_sep\"> &raquo; <\/li>  <li>FAQ<\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4441176 e-flex e-con-boxed e-con e-parent\" data-id=\"4441176\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c332f4e e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"c332f4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:100,&quot;sticky_effects_offset&quot;:20,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe5ebad elementor-widget__width-inherit elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fe5ebad\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-general\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">General Info<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-custom\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-ruler-combined\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customization &amp; Specs<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-shipping\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shipping-fast\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ordering &amp; Shipping<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-warranty\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shield-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">After-Sales &amp; Warranty<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d904e2 e-con-full e-flex e-con e-child\" data-id=\"4d904e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d416b0 elementor-widget elementor-widget-heading\" data-id=\"7d416b0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"faq-general\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Info<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51508c8 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"51508c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a058ac9efdd8\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-51508c8\">\n                        <a href=\"#collapse-a2a9b016a058ac9efdd8\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a2a9b016a058ac9efdd8\" aria-expanded=\"false\" aria-controls=\"Collapse-a2a9b016a058ac9efdd8\">\n                            \n                            <span class=\"ekit-accordion-title\">Are you a factory or a trading company?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a2a9b016a058ac9efdd8\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-51508c8\" data-parent=\"#accordion-6a058ac9efdd8\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">GRADIN is a specialized\u00a0<\/span><strong><span class=\"ng-star-inserted\">manufacturer<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0with over 15 years of experience in the hydraulic lifting industry. We have our own factory in Jinan, China, covering 20,000+ square meters. Buying directly from us means you get factory-direct pricing and faster technical communication without middlemen.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-51508c8\">\n                        <a href=\"#collapse-80c0d4e6a058ac9efdd8\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-80c0d4e6a058ac9efdd8\" aria-expanded=\"false\" aria-controls=\"Collapse-80c0d4e6a058ac9efdd8\">\n                            \n                            <span class=\"ekit-accordion-title\">Where is your factory located? Can I visit?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-80c0d4e6a058ac9efdd8\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-51508c8\" data-parent=\"#accordion-6a058ac9efdd8\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">Our factory is located in\u00a0<\/span><strong><span class=\"ng-star-inserted\">Jiyang District, Jinan City, Shandong Province, China<\/span><\/strong><span class=\"ng-star-inserted\">. We warmly welcome clients to visit our facility to inspect our production lines and quality control processes. If you cannot travel, we also offer live video inspections via WhatsApp or Zoom.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-51508c8\">\n                        <a href=\"#collapse-c79277c6a058ac9efdd8\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c79277c6a058ac9efdd8\" aria-expanded=\"false\" aria-controls=\"Collapse-c79277c6a058ac9efdd8\">\n                            \n                            <span class=\"ekit-accordion-title\">What certificates do your products hold?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c79277c6a058ac9efdd8\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-51508c8\" data-parent=\"#accordion-6a058ac9efdd8\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">Safety and quality are our top priorities. Our main products, including Scissor Lifts and Boom Lifts, are\u00a0<\/span><strong><span class=\"ng-star-inserted\">CE certified<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0and meet international safety standards. Our factory is also\u00a0<\/span><strong><span class=\"ng-star-inserted\">ISO 9001<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0certified for quality management systems.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb425f5 elementor-widget elementor-widget-heading\" data-id=\"eb425f5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"faq-custom\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/faq-custom\">Customization &amp; Specs<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38f21b4 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"38f21b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a058ac9f0bef\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-38f21b4\">\n                        <a href=\"#collapse-a2a9b016a058ac9f0bef\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a2a9b016a058ac9f0bef\" aria-expanded=\"false\" aria-controls=\"Collapse-a2a9b016a058ac9f0bef\">\n                            \n                            <span class=\"ekit-accordion-title\">Can you customize the lift size and load capacity?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a2a9b016a058ac9f0bef\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-38f21b4\" data-parent=\"#accordion-6a058ac9f0bef\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">Yes, customization is our core strength. We understand that every warehouse is different. We can tailor the\u00a0<\/span><strong><span class=\"ng-star-inserted\">Lifting Height<\/span><\/strong><span class=\"ng-star-inserted\">,\u00a0<\/span><strong><span class=\"ng-star-inserted\">Platform Size<\/span><\/strong><span class=\"ng-star-inserted\">, and\u00a0<\/span><strong><span class=\"ng-star-inserted\">Load Capacity<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0(from 500kg to 10 tons) to fit your specific requirements. Just provide us with your site parameters or drawings, and our engineers will design a solution for free.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-38f21b4\">\n                        <a href=\"#collapse-80c0d4e6a058ac9f0bef\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-80c0d4e6a058ac9f0bef\" aria-expanded=\"false\" aria-controls=\"Collapse-80c0d4e6a058ac9f0bef\">\n                            \n                            <span class=\"ekit-accordion-title\">The local voltage in my country is different from China. Can you adjust it?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-80c0d4e6a058ac9f0bef\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-38f21b4\" data-parent=\"#accordion-6a058ac9f0bef\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">Absolutely. We can customize the power supply to match your local standards, such as\u00a0<\/span><strong><span class=\"ng-star-inserted\">110V, 220V, 240V, 380V, or 415V<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0(50Hz or 60Hz). We can also provide battery-powered (DC) or diesel-powered options for outdoor use.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-38f21b4\">\n                        <a href=\"#collapse-c79277c6a058ac9f0bef\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c79277c6a058ac9f0bef\" aria-expanded=\"false\" aria-controls=\"Collapse-c79277c6a058ac9f0bef\">\n                            \n                            <span class=\"ekit-accordion-title\">Do you offer OEM\/ODM services for dealers?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c79277c6a058ac9f0bef\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-38f21b4\" data-parent=\"#accordion-6a058ac9f0bef\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">Yes, we have extensive experience partnering with equipment dealers and rental companies. We offer full OEM services, including\u00a0<\/span><strong><span class=\"ng-star-inserted\">custom branding (Logo)<\/span><\/strong><span class=\"ng-star-inserted\">, specific\u00a0<\/span><strong><span class=\"ng-star-inserted\">color schemes<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0(e.g., painting the machine in your company colors), and customized operation manuals.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b096675 elementor-widget elementor-widget-heading\" data-id=\"b096675\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"faq-shipping\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ordering &amp; Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95af81c elementor-widget elementor-widget-elementskit-accordion\" data-id=\"95af81c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a058ac9f1ac2\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-95af81c\">\n                        <a href=\"#collapse-a2a9b016a058ac9f1ac2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a2a9b016a058ac9f1ac2\" aria-expanded=\"false\" aria-controls=\"Collapse-a2a9b016a058ac9f1ac2\">\n                            \n                            <span class=\"ekit-accordion-title\">What is the Minimum Order Quantity (MOQ)?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a2a9b016a058ac9f1ac2\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-95af81c\" data-parent=\"#accordion-6a058ac9f1ac2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">We support businesses of all sizes. Our MOQ is\u00a0<\/span><strong><span class=\"ng-star-inserted\">1 unit<\/span><\/strong><span class=\"ng-star-inserted\">. Whether you need a single customized cargo lift for your own use or a full container for resale, we treat every order with the same high standard of service.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-95af81c\">\n                        <a href=\"#collapse-80c0d4e6a058ac9f1ac2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-80c0d4e6a058ac9f1ac2\" aria-expanded=\"false\" aria-controls=\"Collapse-80c0d4e6a058ac9f1ac2\">\n                            \n                            <span class=\"ekit-accordion-title\">What is your standard production time?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-80c0d4e6a058ac9f1ac2\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-95af81c\" data-parent=\"#accordion-6a058ac9f1ac2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">For standard models (like mobile scissor lifts), the lead time is usually\u00a0<\/span><strong><span class=\"ng-star-inserted\">7-15 days<\/span><\/strong><span class=\"ng-star-inserted\">. For customized orders (like large mezzanine freight elevators), production typically takes\u00a0<\/span><strong><span class=\"ng-star-inserted\">20-30 days<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0after drawing confirmation.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-95af81c\">\n                        <a href=\"#collapse-c79277c6a058ac9f1ac2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c79277c6a058ac9f1ac2\" aria-expanded=\"false\" aria-controls=\"Collapse-c79277c6a058ac9f1ac2\">\n                            \n                            <span class=\"ekit-accordion-title\">How do you ship the machine, and can you deliver to my door?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c79277c6a058ac9f1ac2\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-95af81c\" data-parent=\"#accordion-6a058ac9f1ac2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">We usually ship via sea freight (FCL or LCL) as it is the most economical method. We support various Incoterms including FOB, CIF, and\u00a0<\/span><strong><span class=\"ng-star-inserted\">DDP (Delivered Duty Paid)<\/span><\/strong><span class=\"ng-star-inserted\">. If you choose DDP, we handle shipping, customs clearance, and tax payment, delivering the machine directly to your warehouse door.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-95af81c\">\n                        <a href=\"#collapse-13ef9086a058ac9f1ac2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-13ef9086a058ac9f1ac2\" aria-expanded=\"false\" aria-controls=\"Collapse-13ef9086a058ac9f1ac2\">\n                            \n                            <span class=\"ekit-accordion-title\">How is the equipment packed to prevent damage?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-13ef9086a058ac9f1ac2\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-95af81c\" data-parent=\"#accordion-6a058ac9f1ac2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">We use professional export-grade packaging. Small machines are packed in durable\u00a0<\/span><strong><span class=\"ng-star-inserted\">plywood cases<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0(no fumigation required). Large equipment is securely strapped and fixed onto steel pallets within the container to ensure zero damage during long-distance transportation.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99c2a5b elementor-widget elementor-widget-heading\" data-id=\"99c2a5b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"faq-warranty\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After-Sales &amp; Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200e7b5 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"200e7b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a058ac9f2a75\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-200e7b5\">\n                        <a href=\"#collapse-a2a9b016a058ac9f2a75\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a2a9b016a058ac9f2a75\" aria-expanded=\"false\" aria-controls=\"Collapse-a2a9b016a058ac9f2a75\">\n                            \n                            <span class=\"ekit-accordion-title\">What is your warranty policy?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a2a9b016a058ac9f2a75\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-200e7b5\" data-parent=\"#accordion-6a058ac9f2a75\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">We offer a standard\u00a0<\/span><strong><span class=\"ng-star-inserted\">12-month warranty<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0on the main structure and key hydraulic\/electrical components. During the warranty period, if any part fails due to quality issues, we will send replacement parts to you via\u00a0<\/span><strong><span class=\"ng-star-inserted\">DHL\/FedEx express<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0free of charge immediately.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-200e7b5\">\n                        <a href=\"#collapse-80c0d4e6a058ac9f2a75\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-80c0d4e6a058ac9f2a75\" aria-expanded=\"false\" aria-controls=\"Collapse-80c0d4e6a058ac9f2a75\">\n                            \n                            <span class=\"ekit-accordion-title\"> Is installation difficult? Do you send engineers?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-80c0d4e6a058ac9f2a75\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-200e7b5\" data-parent=\"#accordion-6a058ac9f2a75\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"ng-star-inserted\">Most of our mobile equipment ships fully assembled\u2014you just need to charge\/plug it in to use. For fixed cargo lifts, we provide detailed\u00a0<\/span><strong><span class=\"ng-star-inserted\">installation manuals<\/span><\/strong><span class=\"ng-star-inserted\">,\u00a0<\/span><strong><span class=\"ng-star-inserted\">electrical diagrams<\/span><\/strong><span class=\"ng-star-inserted\">, and\u00a0<\/span><strong><span class=\"ng-star-inserted\">step-by-step video tutorials<\/span><\/strong><span class=\"ng-star-inserted\">. Our engineers are available 24\/7 for remote video guidance. For large projects, on-site engineer support is also available upon request.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-200e7b5\">\n                        <a href=\"#collapse-c79277c6a058ac9f2a75\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c79277c6a058ac9f2a75\" aria-expanded=\"false\" aria-controls=\"Collapse-c79277c6a058ac9f2a75\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I get spare parts after the warranty expires?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-circle-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c79277c6a058ac9f2a75\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-200e7b5\" data-parent=\"#accordion-6a058ac9f2a75\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We guarantee a lifetime supply of spare parts for every machine we sell. We sell parts at cost price to our existing customers and can ship them globally via air express to minimize your downtime.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Find quick answers regarding our customized lifting solutions, production lead times, and global shipping policies. If you can&#8217;t find what you&#8217;re looking for, our support team is here to help. Home General Info Customization &amp; Specs Ordering &amp; Shipping After-Sales &amp; Warranty General Info Are you a factory or a trading company? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-79","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.gradinmach.com\/id\/wp-json\/wp\/v2\/pages\/79","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gradinmach.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gradinmach.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gradinmach.com\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gradinmach.com\/id\/wp-json\/wp\/v2\/comments?post=79"}],"version-history":[{"count":36,"href":"https:\/\/www.gradinmach.com\/id\/wp-json\/wp\/v2\/pages\/79\/revisions"}],"predecessor-version":[{"id":4459,"href":"https:\/\/www.gradinmach.com\/id\/wp-json\/wp\/v2\/pages\/79\/revisions\/4459"}],"wp:attachment":[{"href":"https:\/\/www.gradinmach.com\/id\/wp-json\/wp\/v2\/media?parent=79"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}